Support

How can we help?

Email theaioscan@gmail.com and a person replies, usually within one business day. Include the report link if your question is about a scan. The answers below cover what people ask most.

Why did my scan fail or look wrong?

Usually because the site turned the scanner away, timed out, or changed since the last scan.

If the result says the site turned our scanner away, a firewall or bot-protection setting refused it, and it probably refuses AI crawlers too; the firewall fix guide walks through each platform. Reports are cached for 24 hours, so use "Refresh this report" on the report page after you change something. Each visitor can run ten scans an hour.

How do I dispute a score?

Email us the report link and the check you think is wrong.

Every check, weight and threshold is published in how the AIO Score works, so you can see exactly why a check passed or failed. If a check graded your page wrongly, we fix the check, and the same page scanned twice always gives the same result.

How does the AIOScan app in ChatGPT work?

Ask ChatGPT whether AI can read your website, and the app runs the same 21-check scan.

It replies with your score, the top fixes, and a link to the full report on aioscan.com. It is free and needs no account. The app only receives the website address you ask about, never your conversation or your ChatGPT account; the details are in our privacy policy.

How do I stop emails or delete my data?

Every email has a one-click unsubscribe, and we delete anything else on request.

To have a stored scan, a request form, or your email address removed, write to theaioscan@gmail.com with what to delete and we will confirm once it is gone.